Privacy Policy of Rishtaywala.com Matrimonial

Rishtaywala.com (“Rishtaywala.com Matrimonial”, “we”, “our”, or “us”) is a dedicated online matrimonial platform created to help individuals connect for meaningful matrimonial alliances. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and share the information you provide while using our website, mobile applications and other services (collectively referred to as “Website/Apps”). By registering with Rishtaywala.com Matrimonial or accessing our platform, you agree to this Privacy Policy. If you do not agree with our practices, please refrain from using our services.

1. Information We Collect

To provide a seamless matrimonial experience, Rishtaywala.com Matrimonial collects various types of personal and non-personal information, which may include:

1. Personal Information Provided by You
   • Full name
   • Date of birth
   • Gender
   • Marital status
   • Religion, caste or community (if voluntarily provided)
   • Education and professional details
   • Profile photo and optional profile videos
   • Contact information such as email address, phone number, and mailing address
   • Identity documents (if you voluntarily submit them for verification purposes)
   • User-created content like biodata or preferences for finding matches
2. Sensitive Personal Data (Collected with Explicit Consent)
   • Identity proof such as Aadhaar, PAN or Passport for verification
   • Payment details (if you choose to subscribe to premium services)
   • Demographic and location data for better matchmaking
3. Automatically Collected Information

   When you use our Website/Apps, we may automatically collect:

   • Device information (model, operating system, browser type)
   • IP address and approximate location
   • Log files related to usage activities
   • Cookies and similar technologies to improve your user experience
4. Information from Social Media

   If you register through third-party social media platforms like Facebook, Google, or LinkedIn, we may collect only the information you consent to share through those platforms.

2. How We Use Your Information

Rishtaywala.com Matrimonial uses your personal data responsibly and for the following purposes:

• To Provide Matrimonial Services
  • Create and manage your user account
  • Enable you to search, connect and communicate with other registered members
  • Display your profile to other users based on your chosen privacy settings
• To Enhance Your Experience
  • Personalize profile recommendations
  • Improve the functionality of the Website/Apps
  • Identify usage trends and analyze user behavior
• For Security and Fraud Prevention
  • Detect suspicious or fraudulent activities
  • Authenticate users and verify accounts
  • Cooperate with law enforcement if necessary
• For Communication and Marketing
  • Inform you about updates, new features and promotions (with your consent)
  • Conduct surveys and gather feedback to improve our services

3. How We Use Cookies

Our platform uses cookies and similar tracking technologies to:

• Maintain your login session securely
• Understand and analyze user behavior for better service
• Remember your preferences and settings

Note: Third-party advertisers or partners may also place cookies, which we do not control. You can manage cookies through your browser settings.

4. Sharing of Your Information

Rishtaywala.com Matrimonial does not sell your personal data to any third party. However, we may share your information under the following conditions:

1. With Our Affiliates and Service Partners
   • To process payments securely
   • To provide fraud detection and security services
   • To enhance technical infrastructure and hosting services
2. With Other Users

   As per your privacy settings, your profile information may be visible to other registered users for matchmaking purposes.

3. Legal and Security Requirements
   • To comply with applicable laws, court orders or government regulations
   • To protect our rights other users and the general public
   • To detect, prevent or address fraud and security risks
4. Corporate Transactions

   If Rishtaywala.com Matrimonial is involved in a merger, acquisition or business restructuring, your data may be part of the transferred assets.

5. Data Storage and Retention

We retain your personal information for as long as:

• Your account remains active
• Required to fulfill the purposes outlined in this Privacy Policy
• Necessary to comply with legal, regulatory or security obligations

Once your account is deleted, we may retain certain information for legal or audit purposes but will remove it from active use.

6. Security of Your Data

We take comprehensive technical and organizational measures to safeguard your personal data, including:

• Encrypted storage of sensitive information
• Secure server infrastructure for financial transactions
• Regular audits and access controls to prevent unauthorized access

Disclaimer: No online platform can guarantee 100% security. By using our services, you acknowledge that data transmission over the Internet has inherent risks.

7. Rights of European Union (EU) Users

If you are a resident of the European Union (EU), the General Data Protection Regulation (GDPR) grants you the following rights:

• Right to Access – Request a copy of your personal data
• Right to Rectification – Correct inaccurate or incomplete data
• Right to Erasure – Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing – Limit how we process your data
• Right to Data Portability – Receive your data in a transferable format
• Right to Withdraw Consent – Stop any processing done based on consent

To exercise these rights, contact us at team@rishtaywala.com. We may require verification of your identity before fulfilling requests.

8. Third-Party Links

Our Website/Apps may contain links to third-party websites. Rishtaywala.com Matrimonial is not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies separately.

9. Changes to This Privacy Policy

Rishtaywala.com Matrimonial reserves the right to update this Privacy Policy at any time without prior notice. We encourage you to periodically review this page to stay informed about how we protect your personal data.

10. Account Deletion

We respect your right to manage your personal data, including the ability to permanently delete your account at any time.

To delete your account:

1. Log in to the app.
2. Open the side navigation drawer from the home screen.
3. Select Settings.
4. Tap on Delete Account.

Confirm your choice to permanently remove your account and associated data.

Once confirmed, your account and all related personal data will be deleted from our systems in accordance with our data retention and privacy policy.

If you face any issues, you can also reach us at [your support email] for assistance.

11. Grievance Officer

In compliance with Section 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer:

• Grievance Officer: Mr. Pradeep Kaushik
• Address: Rishtaywala.com, 2nd Floor, D- 210, Rohini Sector - 29, New Delhi – 110042
• Email: Team@rishtaywala.com
• Availability: Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays)

The Grievance Officer is responsible for resolving any complaints or concerns related to privacy, security, or misuse of data.

Conclusion

Your trust is extremely important to us. Rishtaywala.com Matrimonial is committed to providing a safe, secure and reliable matrimonial platform. By using our services, you consent to the collection and usage of your information as described in this Privacy Policy.